Policies

Cancellation, refunds and rescheduling

Day, evening and private tours

• To change or cancel, call or email us.
• Full refund if you cancel at least 24 hours ahead. [our FAQ page says 48 hours: confirm which is right]
• No refund if a day or evening tour is cancelled less than 24 hours ahead.
• You are responsible for arriving on time. The pickup vehicle usually waits a few minutes. If you arrive late and miss the tour, no refund is provided.
• If we cancel for bad weather or other unforeseen reasons, you are told as soon as possible and receive a full refund to your original payment method.
• Rescheduling to another date is free. Changes requested less than 24 hours before the start are not accepted. Switching to a more expensive tour means paying the difference. Switching to a cheaper one means we refund the difference.
• If a vehicle breaks down, we try to continue the tour with another vehicle. No refund is given for time lost, but we refund in full if the tour is cancelled for that reason.
• Group tours need a minimum number of travellers. If it is not met, you can reschedule, choose another tour or take a full refund.

Helicopter and airplane tours

If you cannot fly for any reason, we issue a full refund for helicopter tours. Tours with an airplane trip are not refundable unless bad weather cancels the flight or the operator cancels it, in which case you get a full refund.

Boat cruise tickets bought separately

Daytime cruise: reschedule or cancel up to two hours before and receive a full refund minus the Ticket Assurance fee, if you bought Ticket Assurance. Without it, you can reschedule up to 48 hours before, and the ticket is otherwise final. Evening fireworks cruise: book at least 14 days ahead, tickets are non-refundable, and free rescheduling depends on availability.

Booking and payment

• Tours are available on request and subject to availability. We confirm your booking after checking.
• Book now, pay later: nothing is charged when you send a request. Full payment is charged to your payment method when we confirm. This is not available within 48 hours of the tour date. Then full payment is required.
• Accepted cards: Visa, MasterCard and American Express. [confirm PayPal, Apple Pay, Google Pay, Klarna]
• You must be 18 or older to book.

Children, infants and accessibility

• Infants 2 and under travel free. Child and senior prices are on each tour page. [age bands differ between pages: confirm]
• We do not supply baby seats. You can bring your own at no extra charge.
• Wheelchair-accessible vehicles are available. Tell us when you book, or call 1 800 653 2242.

On board

Smoking and drinking alcohol are not allowed in our vehicles. Charter groups can store unopened alcohol in the luggage bay to drink at their destination.

Gift vouchers

A gift voucher gives the receiver a code to book a tour. An unused gift gets a full refund to the card used. Allow 7 to 15 business days for it to show.

Terms of service

[Terms to be written and reviewed. Our operator's terms describe the site as a booking agent for the service provider named in your confirmation email.]

Privacy

[Privacy policy that names the analytics and advertising tools we use, in line with PIPEDA]

Cookies and consent

[Cookie and consent banner details, including Google Consent Mode v2 if we advertise in the EEA or UK]

Accessibility statement

We build to WCAG 2.1 AA. [Confirm whether AODA website rules apply]. Report a problem at info@booktours.ca.

Prices

Prices are in Canadian dollars. [Confirm HST treatment: our operator pages do not state whether tax is included.] Optional extras are listed separately on each tour page.